What should I do if I received a defective product?
If you feel the item you received is defective, please send a photo of the item and a brief explanation of the defect to Support@mybabynyc.com so we can look into it right away. We promise to attend any issue quickly and effectively. If you indeed have received.

How Do I contact Customer Service?
We are here for any question you have! Please send an email to support@mybabynyc.com. If you are not fond of emails, you can message us on Instagram (@mybabynyc - Follow Us!) or send us a message on facebook messenger(mybabynyc). Really, we are here for any question! Feel free to ask us wherever you want, we promise to answer kindly and quickly.

Are there any additional charges to the product price?
There are no additional charges! What you see is what you get. We believe in transparency and clarity and we show that in every aspect possible.

Can I change or cancel an order?
We process our orders very quickly and cannot typically make changes after an order has been placed. If you notice the mistake immediately, please send us an email at Support@mybabynyc.com. We will do all in our power to change upon request. However, we do not guarantee that we will be able to modify or cancel your order- once it ships out, we cannot change anything. Please double-check your cart, billing info, and shipping info before placing your order.