COVID-19 Shipping Updates
Click Here for important information regarding shipping times and delays due to COVID-19.
At MyBaby NYC we strive to ensure our customers are 100% satisfied with the product they have purchased from us. If for any reason, you are not satisfied with the order you have received, please contact us and our team will assist you right away. We are pleased to offer easy returns or exchanges within 30 days of purchase.
1) We accept return requests within 30 days of item delivery .
2) All returns must be in new condition with all tags attached and unused.
Please note, while we’d love to take back “gently used” goods, we can’t. There are plenty of places to find a good home for them !
3) Contact our Customer Service team about your return. In your correspondence, please make sure to include the:
- First and Last Name of the Purchaser
- Reason for Return
- Order Number (This can be found in your original order confirmation email!)
- What item(s) are being returned
4) Next, place your order number on the outside of your return package. This step is important! We can't accept any returns without an order number on the package.
5) Finally, please send your return to us using a trackable mailing method (such as UPS, FedEx, etc.). Please note that we are not responsible for goods that get lost in transit if a trackable method is not used! Once your return is received and inspected, we will notify you of the approval or rejection of your return. If approved, then your return will be processed within 3-5 business days.
*The price of return shipping is the full responsibility of the customer. Online orders may be cancelled within 30 minutes of placing the order. Please note that all items purchased on sale are considered Final Sale and can not be returned or exchanged.
One of our core values is safety. Due to the rapidly evolving COVID-19 pandemic and our inability to monitor products that have left our warehouses, we are declining all returns (including refunds and store credits) for the safety of our customers and associates.
Please note that once your order has been despatched from our overseas warehouse we are unable to offer a refund because of delays caused by COVID-19 freight disruptions. Please ensure you have read our COVID-19 Update Page and our Shipping Page for information on current shipping times and delays that we are currently experiencing. We will continue to closely monitor guidance from state and local agencies and adjust our policies accordingly. As always, we are here for you. Please reach out to firstname.lastname@example.org with any questions, comments, or concerns.
Still not sure on our returns policy? Drop us a message!